The Ghana Tourism Development Company (GTDC) has held a staff training and review session at its office to strengthen the delivery and overall guest experience of its flagship night tourism product, Accra By Night.
The session, led by the Deputy Chief Executive Officer in charge of Administration and Finance, Ms. Naomi Alabi, focused on improving operational standards, customer service, staff coordination, safety, and the general quality of the Accra By Night experience.
The training began with an interactive Mentimeter assessment, which was used to gauge the readiness and understanding of participants. This was followed by a structured review of the official Training and Protocol Manual, which outlines the standards expected in the delivery of the tour.
During the session, staff were reminded that Accra By Night is a curated and premium tourism product that requires consistency, discipline, professionalism, and attention to detail. Key areas discussed included guest handling, boarding procedures, seating arrangements, MC communication, vendor conduct, safety protocols, and overall tour coordination.
A major part of the discussion focused on improving the guest experience. Staff were encouraged to adopt more personalised interactions with guests, respond proactively to their needs, and handle complaints professionally. The meeting also recommended the introduction of a post-payment form to capture important guest details such as dietary needs, preferences, allergies, and special requests ahead of each tour.
The team further reviewed seating and accessibility arrangements, with a recommendation that front seats be reserved for VIPs, diplomats, and persons with disabilities. This is expected to reduce confusion during boarding and ensure a more structured and comfortable experience for all guests.
Health and safety also featured prominently in the discussions. The meeting recommended that a first aid kit be provided on every tour, with trained health personnel included as part of the team. It was also proposed that emergency exits and safety procedures be clearly communicated to guests at the start of every ride.
On route and experience improvement, the team discussed the need to review the current tour route to ensure better flow, stronger engagement, and improved visitor satisfaction. The idea of introducing a “bus party” experience as an alternative to club stops was also proposed, with suggested onboard activities such as karaoke, finish-the-lyrics, and jinger games to keep guests entertained throughout the ride.
Staff welfare was also addressed as an important factor in improving performance. Recommendations included improving staff accommodation conditions through fumigation and the provision of mattresses, as well as reviewing staff allowances from GHS 100 to between GHS 150 and GHS 200 to motivate the team and enhance service delivery.
The training and review session highlighted GTDC’s commitment to continuously improving Accra By Night as a competitive and premium night tourism experience. It also underscored the importance of staff preparedness, operational discipline, guest safety, and innovation in delivering memorable tourism experiences.
With the proposed improvements, Accra By Night is expected to offer guests a more organised, exciting, safe, and professionally managed night tour experience.
Story By: Lein Tetteh
The Ghana Tourism Development Company (GTDC) has held a staff training and review session at its office to strengthen the delivery and overall guest experience of its flagship night tourism product, Accra By Night.
The session, led by the Deputy Chief Executive Officer in charge of Administration and Finance, Ms. Naomi Alabi, focused on improving operational standards, customer service, staff coordination, safety, and the general quality of the Accra By Night experience.
The training began with an interactive Mentimeter assessment, which was used to gauge the readiness and understanding of participants. This was followed by a structured review of the official Training and Protocol Manual, which outlines the standards expected in the delivery of the tour.
During the session, staff were reminded that Accra By Night is a curated and premium tourism product that requires consistency, discipline, professionalism, and attention to detail. Key areas discussed included guest handling, boarding procedures, seating arrangements, MC communication, vendor conduct, safety protocols, and overall tour coordination.
A major part of the discussion focused on improving the guest experience. Staff were encouraged to adopt more personalised interactions with guests, respond proactively to their needs, and handle complaints professionally. The meeting also recommended the introduction of a post-payment form to capture important guest details such as dietary needs, preferences, allergies, and special requests ahead of each tour.
The team further reviewed seating and accessibility arrangements, with a recommendation that front seats be reserved for VIPs, diplomats, and persons with disabilities. This is expected to reduce confusion during boarding and ensure a more structured and comfortable experience for all guests.
Health and safety also featured prominently in the discussions. The meeting recommended that a first aid kit be provided on every tour, with trained health personnel included as part of the team. It was also proposed that emergency exits and safety procedures be clearly communicated to guests at the start of every ride.
On route and experience improvement, the team discussed the need to review the current tour route to ensure better flow, stronger engagement, and improved visitor satisfaction. The idea of introducing a “bus party” experience as an alternative to club stops was also proposed, with suggested onboard activities such as karaoke, finish-the-lyrics, and jinger games to keep guests entertained throughout the ride.
Staff welfare was also addressed as an important factor in improving performance. Recommendations included improving staff accommodation conditions through fumigation and the provision of mattresses, as well as reviewing staff allowances from GHS 100 to between GHS 150 and GHS 200 to motivate the team and enhance service delivery.
The training and review session highlighted GTDC’s commitment to continuously improving Accra By Night as a competitive and premium night tourism experience. It also underscored the importance of staff preparedness, operational discipline, guest safety, and innovation in delivering memorable tourism experiences.
With the proposed improvements, Accra By Night is expected to offer guests a more organised, exciting, safe, and professionally managed night tour experience.
Story By: Lein Tetteh